Turist Rehberlerine Yönelik Turist Nezaketsizliği ve Rehberlerin Nezaketsiz Davranışlara İlişkin Tepkileri

Nuray TETİK DİNÇ, Arzu BALIKOĞLU, Hasret ULUSOY MUTLU

Öz


Bu çalışmada, turistlerin turist rehberlerine yönelik sergiledikleri nezaketsiz davranışların belirlenmesi ve rehberlerin bu davranışlar karşısında nasıl hissettiklerinin ve gösterdikleri tepkilerin neler olduğunun ortaya çıkarılması amaçlanmaktadır. Araştırmanın amacı doğrultusunda verilerin elde edilmesi için nitel araştırma yaklaşımı tercih edilmiştir. Veri toplama aracı olarak yarı yapılandırılmış görüşme formu hazırlanmıştır. Telefon ile görüşmeler yapılarak toplanan veriler, tematik analize tabi tutularak önce kodlanmış, ardından belirli temalar altında kategorize edilmiştir. Araştırma sonucunda, turist rehberlerinin en fazla karşılaştıkları nezaketsiz davranışların “rehberi satın almış gibi davranmak”, “uyarıları dikkate almamak” ve “anlatılanları dinlememek” olduğu ve rehberlerin bu nezaketsiz davranışlar karşısında çoğunlukla “sinir bozukluğu”, “moral bozukluğu”, “öfke” ve “üzüntü” hissettikleri belirlenmiştir. Turist rehberlerinin nezaketsiz davranışlara yönelik turistlere gösterdikleri tepkileri içerisinde en sık tekrarlananların “nazikçe uyarmak”, “sert bir dille uyarmak” ve “umursamamak” olduğu ve bu tepkiler doğrultusunda turistlerde görülen davranış değişikliğinin ise çoğunlukla “aynı davranışa devam etmek”, “kabahatini anlayıp özenli davranmak” ve “hatasının farkına varıp özür dilemek” yönünde olduğu tespit edilmiştir. Ayrıca, turist nezaketsizliğinin grup uyumuna ve tur akışına yönelik etkilerinin çoğunlukla “rehberinin modunun düşmesi”, “grup üyelerinin moralinin bozulması” ve “grup üyelerinin bu kişilere tepki göstermesi” şeklinde olduğu belirlenmiştir

Anahtar Kelimeler


Turist Rehberleri, Turist Nezaketsizliği, Nezaketsiz Davranışlar

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